MUSKOKA, ON – Everyone in Muskoka can have their voices heard in a districtwide customer service survey.
In a release, the district said services include all programs someone wants to request, register for, pay for, apply for or get information about.
This is the first time Muskoka has done a survey like this. Input will be used to develop a customer service strategy across the district.
“The District of Muskoka is committed to providing a high standard of service while serving our customers in all aspects of our business,” Michael Duben Chief Administrative Officer for the District of Muskoka said.
“We know that residents, visitors and businesses need to access consistent, reliable, efficient and effective information. This survey focuses on asking them where, when and how they want to get that information.”
Duben added it is now easier than ever to provide input on important projects in the community through the website. He said it is aimed at increasing opportunities online for residents to participate in decision-making processes when it comes to planning the future.
“There are many reasons to engage with the community and it can be challenging to communicate effectively to reach both seasonal and year-round residents,” Duben said. “It’s important to us that everyone’s voice is heard.”
Duben added while the website is great, it still doesn’t compete with face-to-face interactions and meetings. He said it is meant to complement and work with other forms of engagement by providing a way for residents to get involved.
“We have found a resource that will give members of the community a convenient and consistent platform to participate in the conversation,” Muskoka District Chair John Klinck said. “We want to empower our residents to be active participants in shaping projects and initiatives that will impact the future of Muskoka.”
Through the website, residents can do the following:
- Provide feedback on current projects;
- Participate in polls and surveys;
- Learn about upcoming in-person public engagement events;
- Find out what we heard from participates on previous projects;
- Check the progress of ongoing projects;
- Discover what final decisions were made on projects that had public involvement.
The district gave the revitalization of King William Street and Main Street in Downtown Huntsville as an example of active projects residents can give input on.
The survey is open until July 17, 2019.
